ServisFirst Bancshares, Inc. (ServisFirst) believes that as a company operating in the financial services industry, we can have a significant role in engaging with environmental, social, and governance (ESG) matters. We are committed to ensuring adherence to the highest standards of this ESG policy in all our operations.
ServisFirst is committed to adhering to the highest standards of business ethics and corporate governance. The Board of Directors has adopted a Code of Business Conduct and Ethics Policy to ensure adherence to best principles of honest and ethical conduct by the Company and its employees. This code includes strict provisions against bribery, corruption, and other illegal or unethical business practices, in line with all applicable state and federal regulations and guidance.
Access and Affordability
ServisFirst recognizes the importance of fair lending laws and regulations and has adopted a corporate compliance policy of the Community Reinvestment Act (CRA) and we strive to ensure that bank personnel comply with the fair lending laws and regulations.
At ServisFirst, we are committed to serving all our customers. We strive to comply with the Americans with Disabilities Act (ADA) and continue to enhance our services to assist our customers.
ServisFirst is dedicated to customer service and trustworthiness. The company maintains a comprehensive Consumer Complaint Policy which establishes a process to resolve customer concerns in a timely, effective, and compliant manner. The bank also offers comprehensive services to educate new and existing customers on safe and proper use of the range of banking services.
The ServisFirst data security policy prioritizes data security through robust information security and data privacy policies and processes. The company maintains strict adherence to all regulations and laws regarding data security and cybersecurity. Further, ServisFirst provides customer education on securing confidential information, monitoring account access, and preventing fraud and other breaches of security via the Fraud Prevention Education Center.
In addition, ServisFirst ensures employees are monitoring for identity theft and other forms of cybersecurity threats. We maintain comprehensive information security policies to protect and secure customer information and ensure the monitoring of all transactions to protect customer accounts via state-of-the-art intelligence technology and skilled fraud experts.
ServisFirst endeavors to protect the environment and safeguard future sustainability for the communities in which it operates and for society at large. Towards this end, the company encourages secure electronic communication and online banking to reduce overall paper use in our customer communications. In addition, we encourage energy efficiency in our offices and branch locations. We engage in a comprehensive recycling program to limit waste of paper and to ensure proper disposal of electronic waste and other office products.
Climate Change Policy
At ServisFirst, we believe addressing the global impact of climate change is the shared responsibility of individuals, governments, and industry. ServisFirst endeavors to monitor current approaches to climate policy and risk within its operating region and industry sector. We support the view that global efforts are necessary to curtail the impacts of climate change.
ServisFirst actively supports the well-being of the communities in which it operates. We give back to the community through our support of CRA (Community Reinvestment Act) programs, as well as financial education programs to ensure inclusivity in banking and to assist customers with financial wellness concerns. Our community engagement goal is to help create shared value and future prosperity for the communities in which we operate.
Diversity and Inclusion
At ServisFirst, we believe that our employees are truly our most valuable asset and that each of us directly contributes to our continued mutual success. We are committed to our continued efforts to increase diversity and foster an inclusive work environment that supports our employees and the communities we serve. We recruit the best people for the job regardless of gender, race, ethnicity, age, disability, sexual orientation, gender identity, cultural background, or religious belief. It is our policy to fully comply with all state and federal laws applicable to discrimination in the workplace.
Human Capital Management
Hiring, Promotion & Talent Development
We are always looking to build our workforce from within and promote from our current talent pool whenever possible. When this is not the case, we look to career fairs and local colleges to network on an ongoing basis, as well as utilizing professional networking platforms, such as LinkedIn. We also have a referral bonus program for current employees, which we believe helps us to diversify our workforce at the same time. We are also committed to the continued development of our employees. Compliance, IT, and other banking industry-related trainings are completed by employees throughout the year. We also aim to assist our employees with position-related training and development when available.
Health and Safety
The success of our business is fundamentally connected to the well-being of our people. Accordingly, we are committed to the health, safety, and wellness of our employees. In response to local government and health guidelines around the COVID-19 pandemic, glass barriers have been installed where necessary, and we regularly encourage our employees to utilize video conferencing platforms when possible. All branches and internal corporate offices have been provided with cleaning supplies and are encouraged to disinfect surface areas consistently. We maintain a social distancing policy and update our procedures as federal and state agencies make new recommendations.
Compensation and Benefits
We provide robust compensation and benefits programs to help meet the needs of our employees. In addition to competitive salaries, these programs include a 401(k) Retirement Plan, full medical, dental and vision insurance, life insurance and paid time off. As part of our compensation philosophy, we believe that we must offer and maintain market competitive total rewards programs for our employees in order to attract and retain superior talent.